Delivery

HONG KONG : FREE SHIPPING for any orders

WORLDWIDE : FREE SHIPPING for orders over US$50

                          The shipping cost is US$8  for orders under US$50

All KISOLS items are handmade to order. Please allow 7-10 business days for products. We aim to despatch all postal orders within 7 working days.

 All orders are sent with tracking number from Hong Kong

Delivery Time

Destination

Delivery time after dispatch

Hong Kong

2-3 days

Worldwide Shipping

7-14 days

 

Delivery to remote areas may require more time.

Your order will usually be delivered on time, although delays may occasionally occur. Factors beyond our control may impact delivery time and these may include unforeseen impacts caused by our delivery partners and weather disturbances. Please be reminded that transit time will be longer than normal days during peak seasons e.g. Valentine's Day, Mother's Day, Christmas and New Year Holiday. KISOLS Collection carries no liability for any delay or failure to deliver the products within estimated timescales. We recommends that orders are placed as early as possible.

Incorrect personal details may lead to problems or delays in delivery, so before placing you order, please ensure that you have included your full address details so we can notify you in the event of a delivery problem.

Occasionally we may be required to make additional checks on your payment or address details and this may delay your order. If this is the case we will, where possible, notify you by email.

If your entire order is sent to you in two separate parcels you will only be charged one delivery charge.

If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you and will be refunded straight away for the items that aren’t available.

For your reference only : following are the statistic of the delivery time.

Country

Delivery Time

Working Days (not including holiday)

5-7

8-11

12-14

15-19

20-22

Working Days + Saturday + Sunday

5-9

10-15

16-20

21-25

26-30

United States

Rate (item arrived)

5 .1%

50.1%

29.6%

10.5%

4.7%

United Kingdom

Rate (item arrived)

9.9%

63.2%

19.1%

3.4%

4.4%

Australia

Rate (item arrived)

21.4%

50.0%

14.3%

7.2%

7.1%

France

Rate (item arrived)

10.5%

28.6%

43.8%

10.1%

7.0%

Germany

Rate (item arrived)

11.1%

22.2%

30.3%

20.9%

15.5%

Canada

Rate (item arrived)

0.0%

47.1%

31.4%

17.6%

3.9%

Spain

Rate (item arrived)

3.5%

25.0%

47.9%

12.9%

10.7%


Track your Order

When your order is dispatched, you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the courier website. Please note that you will not be able to track the delivery status until the day when you received your tracking number.

Taxes / Duties / Refused Shipments

 You are responsible for any additional taxes and duties.

 We are so sorry but we cannot pre-determine customs fees and KISOLS Collection is not responsible for any fees charged by customs. If you decide to refuse any shipments from KISOLS Collection, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to KISOLS Collection.