Returns & Exchanges

Customer satisfaction is our first priority.  

If for any reason you are not completely satisfied with your purchase from KISOLS Collection Online Store, we offer a one-off free return and give you a full refund (except the shipping cost), or exchange for the same item in another size. For hygiene reason, we regret to advise that we do not accept return of all earrings products.

Instructions for Return & Exchange

Please note that you have to notify us within 14 days from the date of order arrival for processing the refund of the item. Therefore, If you decide to return your item for a refund or exchange for another size, you are suggested to contact our Customer Support about your return as soon as received the order.

All returned goods will be inspected upon arrival at our appointed addresses. All items must be returned in unworn, new condition, with no damages  in original packaging and exchanged only one time per receipt. Returns that are not in original condition, outside of this time frame or unauthorised returns cannot be accepted. KISOLS Collection must authorize all returns and exchanges. Any unauthorized returns received will be denied and items will be sent back to the customer without prior notice. Shipping and handling charges are not refundable.

No exchanges or refunds are permitted for earrings and personalized pieces, unless the item(s) arrived damaged or you got the wrong item(s).

 

If it really happens that the item(s) arrived damaged or you got the wrong item(s), please contact us - following the steps for return / exchange. A replacement will be sent to you.

 

Return can only be processed through KISOLS Collection Online Store.

 

We currently do not process exchange for a different product. However, you can return your order for a refund and place a new order.

Steps for Return / Exchange

1. Contact our Customer Support within 14 days from the date of order arrival for processing the refund of the item

               Providing the following information:

  • Order number
  • Item(s) to be returned
  • Reason for the return
2. You will receive an email with the return instructions, return form and a return number given.
3. Please pack the completed return form together with the item(s) in the original KISOLS Collection packaging in the parcel.
4. Please send the item you wish to return/exchange  to our appointed address by courier within 14 days from the date we send you the reply email about your return/exchange request.

    * Please note that customer should bear the shipping cost for returning the item to KISOLS Collection and be responsible for the safety of the delivery.

    5. Upon receipt of the return and confirmation of its original condition, we will promptly process your refund or exchange. If you choose refund, we will credit your original credit card of payment within 5 working days. If you would like to exchange, we will deliver the new item to the address of your original order within 2 to 4 working days.
      You will be notified by email when we received your return and also after the refund or exchange has been processed.
      Please note that the actual time for the refund to be shown in your account of the same credit card used for placing the order will be depending on your card issuing bank. Please contact your bank directly for further details.
       

      Pricing difference

      As a retail business our prices change in response to trends, stock and demand from the consumer. As such we are not able to refund the difference.